As the website states empathy “plays a crucial role in innovation, change-making, and solving systematic problems.” In terms of innovation, I think empathy is important because without the ability to empathize with people’s need entrepreneurs cannot innovate products that are designed to raise the quality of living of people. Had Edison did not empathize with the people’s need to work at night; he would not have developed a light bulb. Similarly, had Henry Ford did not empathize with the people’s need to travel from one place to another quickly; he would not have developed an automobile. I strongly believe successful entrepreneurs always try to empathize with people to try and find innovations that will lead them a better life.
Also, for social entrepreneurs in particular, empathy is important in solving systematic problems. Because social entrepreneurs empathize with the need to make social changes, they innovate in order to tackle systematic societal problems. For instance, had Muhammad Yunus did not empathize with people living in poverty without any scollateral; he would not have pioneered microfinance, which is designed to bring people out of poverty trap.